Terms & Conditions

Appointments & Punctuality

All appointments are reserved specifically for you. We kindly ask that you arrive on time so your provider can deliver your full service without compromise.

If you are running late, please contact us as soon as possible. Arrivals more than 15 minutes after the scheduled start time are subject to provider discretion — if there isn't enough time remaining to complete the service without affecting the next guest, the appointment will be treated as a no-show and the applicable fee will apply.

Walk-ins are welcome based on same-day availability, but we cannot guarantee a provider will be available. Booking in advance is always recommended.

Cancellations & Rescheduling

We require at least 48 hours' notice for any cancellation or rescheduling so we can offer the reserved time to another guest.

Appointments cancelled or rescheduled within 48 hours are charged 50% of the service price. Same-day cancellations and no-shows are charged 100% of the service price.

Deposits are non-refundable and applied toward your service balance. With at least 48 hours' notice, your deposit may transfer to a new appointment. With less than 48 hours' notice, the deposit will not transfer and the cancellation policy applies.

Refund Policy

Because of the time, products, and personalized service involved in each appointment, all services and deposits are non-refundable.

If you have a concern about a service, please contact us promptly so we can review it and find the best way to make it right.

Service Guarantee

We stand behind our nail services. If you experience an issue within 5 days of your appointment, contact us and your provider will review it; qualifying issues receive a complimentary fix.

The 5-day guarantee does not cover matte gel finishes, broken natural nails, damage from accidents, picking, biting, improper care, or normal wear and tear. All requests are reviewed individually and are subject to provider approval.

Payment

We accept cash and card. A $3 fee applies to card payments. American Express is accepted. No checks.

Guest Conduct & Atmosphere

To keep the space relaxing for everyone, we kindly ask that you not bring additional guests or children unless they are scheduled for a service.

This lets each guest enjoy their appointment and allows our providers to give their full attention to the work.

Health & Safety

Please inform us of any allergies, sensitivities, or medical conditions at the time of booking so we can tailor your service safely.

We reserve the right to decline or modify a service if, in our professional judgment, it is not in the best interest of your health or the integrity of your natural nails or skin.

Inspiration Photos & Communication

You're welcome to send inspiration photos! Text the salon at (937) 478-2190 or email heavensentbl23@gmail.com. Please include your name and appointment date.

While we do our best to replicate designs, nail art is a handmade art form and results may vary based on nail shape, length, and condition.